Lighting Analysts is extremely proud of our 36+ years of service to the lighting industry and will make every effort to provide you with expert and personal assistance. However, as you might imagine, there are times when it becomes impossible to support past software products due to changes in operating environments and program functionality. The following tables provide guidelines as to the level of technical support you may expect for a given product and version.

Please understand that our staff is trained to provide procedural and technical support in the use of our software. We reserve the right to offer luminaire photometric advice at our discretion while lighting design assistance, interpreting standards and making lighting design recommendations is generally beyond the scope of our services.

Support Level	Description
Fully Supported	We will make every effort to assist you with problems within our control. Subscription licensing provides telephone access and first response (Tier 1) helpdesk and email support for subscription products.
Limited Support	Support for non-subscription clients is limited to helpdesk tickets (best) or email contact. Assistance is limited to known issues with established work-arounds. We are unable to provide assistance for system level issues.
Support Unavailable	Installation keys are provided. We are unable to provide technical assistance on any level.
Obsolete	Installation keys are no longer provided. We are unable to provide technical assistance on any level.

Program	Version	Support Level
AGi32 subscription	20 - 19
AGi32	18 - 16
AGi32	< 16
ElumTools subscription	2023 - 2022
ElumTools	2021 - 2017
ElumTools	2016 - 2012
Photometric Toolbox	2.14
Photometric Toolbox	2.13-2.10
Photometric Toolbox	2.9 - 2.1
Photometric Toolbox	< 2.1
Photometric Power Tools subscription	All versions
Licaso	All versions
LAI Network Service	All versions