Sometimes one of our programs may encounter an unhandled exception. What this means is that an error has occurred that the software is unable to handle with built-in error handling.


You may see an error message similar to the image below. 


What to do:


1. Click on the Details button to expand it to show details. 



2. Copy the full error details.


3.  Open a Support Ticket and paste those details along with any other relevant information so our support team can track down the cause of the Unhandled Exception.