How do I get support? 

Most issues are best solved by Submitting a Support Ticket. Please see this page about Submitting a Support Ticket. 

Subscription clients may contact us by phone at (303) 972-8852 Monday-Friday from 8:00am-5:00pm Mountain Time. 

What is your Support Policy? 

Our Support Policy is detailed in here. Locate your product and version to see what level of support you qualify for.

What is the expected response time for a support ticket?

We strive to respond to every ticket within 24 hours, and often we respond in a much shorter time.  

How do I get support if I'm not located in the U.S.?

For international customers, it may be faster to contact our reseller for your region. Please see this page to locate our official reseller in your region, and they may be able to assist you faster. Otherwise, please submit a Support Ticket, and we will respond during our business hours.

Where can I find the End-User License Agreement (EULA)?

A PDF form of the EULA can be accessed on the Subscription EULA page.