Implementation FAQs

API Response -- Network Error
The "Network Error" typically has to do with security which is why the message is vague rather than a more useful and specific message. There are...
Fri, 6 Sep, 2019 at 10:36 AM
Error 404 when accessing IES files
IES files, being an uncommon file type, may not be served by default from your server.  the .ies file extension may need to be added to the MIME types for t...
Thu, 25 Jul, 2019 at 11:25 AM
Printing does not print all images
Problem Certain browsers may not print WebGL renderings correctly. Google Chrome usually prints these images correctly whereas other browsers like FireF...
Tue, 20 Aug, 2019 at 1:58 PM
Authentication failed - Token Expired
Error: Authentication failed. TokenExpiredError: jwt expired Possible Cause: The Authentication token is being cached by the Authentication API and retu...
Fri, 11 Sep, 2020 at 9:39 AM
Where Are My Luxiflux Credentials?
The Luxiflux credentials for both Zonal and Area can be found in your License Portal on your customer account at https://lightinganalysts.com/. If you canno...
Mon, 18 Jan, 2021 at 9:20 AM