Known Issues

AGi32 Printing Error: "Unable to load print dialog due to printer error."
Error encountered printing from within AGi32: This problem typically means that there isn’t any “Default Printer” set in Windows so the first cours...
Fri, 19 Mar, 2021 at 7:51 AM
Text in dialogs does not look correct, may appear overlapped or cut-off
Text in dialogs does not look correct. May appear overlapped or cut-off (see image below).  More Information: This is a Windows display issue a...
Wed, 11 May, 2022 at 9:14 AM
RTE 35601 - Element not found - when attempting to access Page Builder
Summary: AGi32 v17.3 (or greater) job files containing a Page Builder Report with a locked Master Page are NOT backward compatible! The program will crash ...
Wed, 18 Jan, 2017 at 5:04 PM
LEAD Error: General Failure occurs when attempting to access Textures dialog
Summary: LEAD Error: General Failure occurs when attempting to access Textures dialog. More Information: Problem caused by Microsoft's EMET (Enhanced Mi...
Wed, 15 Feb, 2017 at 11:08 AM
AGi32 dialogs do not appear on-screen and the program appears to be unresponsive (and 2 Run-time errors)
Microsoft discusses the problem in detail here. Most of the dialogs in AGi32 will reset their location to the center of the AGi32 interface each time they a...
Wed, 29 Sep, 2021 at 7:58 AM
Clear your IE browser cache if you're having Licensing issues
If your software all of a sudden has a problem maintaining a valid license, when before all was okay, it's possible that we've modified a web server...
Thu, 6 Jul, 2017 at 3:58 PM
Trying to save files or access Textures causes AGi32 to crash
Another indicator that there may be a problem is that no image appears in the Splash Screen when AGi32 is starting up (see image below). If experien...
Wed, 1 Mar, 2017 at 1:09 PM
AGi32 v18.2 (and greater) files with Mesopic Roadway grids are not compatible with v18.1 (and earlier)
AGi32 v18.2 (and greater) files with Mesopic Roadway grids are not backward compatible with v18.1 (and earlier): AGi32 v17 and earlier - File cannot be o...
Wed, 21 Jun, 2017 at 12:03 PM
Object Groups created in AGi32 v18x cannot be exploded in earlier versions
By design, there is no such thing as an Object Group in earlier versions! 
Wed, 21 Jun, 2017 at 11:34 AM
Changing Windows 10 Regional Settings for AGi32 and Photometric Toolbox
AGi32 and Photometric Toolbox (PTB) need the Windows Regional Settings to have "Decimal separator" set to a period ("."), NOT a comma (&...
Tue, 1 Sep, 2020 at 11:51 AM