Known Issues

Scroll Bars in dialogs and Model Mode disappear in AGi32
25 May, 2021 UPDATE: According to Microsoft, the problems caused by installing KB5001337 (see below) have been resolved in the Windows update KB5003169 (cl...
Tue, 25 May, 2021 at 8:38 AM
"Unable to render this job file - Valid OpenGL device context was not found" error message and other AGi32 rendering problems
AGi32's "Disable Hardware Acceleration in Render Mode" setting handles how graphics information in and for Render Mode is processed by the com...
Wed, 2 Jun, 2021 at 11:10 AM
AGi32 crashes on external monitor
Problem: AGi32 may crash when running certain commands or tools on an external monitor plugged into your computer via a docking station or another connectio...
Tue, 22 Jun, 2021 at 12:12 PM
Schedules appear too large or too long after opening file in AGi32 version 20
With AGi32 version 20 changes have been made to how schedules work to improve both usability and performance. 1. We added automatic text-wrapping in th...
Wed, 14 Jul, 2021 at 3:59 PM
Installation of Microsoft Visual C++ failed.
Summary: AGi32 installer may give the error message below, indicating a failure to install a required dependency.  This is typically caused by network p...
Fri, 8 Oct, 2021 at 11:42 AM
Define Luminaire Dialog Displaying Incorrectly
The Define Luminaire dialog in AGi32 v.20.x (and later versions) has overlapping and cut-off panes, similar to the image below. More Informatio...
Wed, 11 May, 2022 at 9:28 AM
Windows Run Time Error 5 caused by NewsReel being blocked
This error may happen when AGi32 is trying to open the Newsreel, which is a separate application. A possible solution is suppressing this newsreel at startu...
Mon, 28 Nov, 2022 at 1:42 PM