Known Issues
Problem: Software inadvertently seems to lose its installation key requiring a new registration at each startup. Issue: Newly installed AV/Firewall/Prox...
Fri, 22 Jun, 2018 at 3:19 PM
If you are trying to obtain a trial key or a subscription key and you get a message that there is no response from the license server, it is likely that you...
Tue, 12 Jun, 2018 at 2:14 PM
Occasionally, someone will tell us that they try to open the program and it tells them that all licenses are in use, but they know no one is using the progr...
Wed, 1 Aug, 2018 at 2:46 PM
Occasionally you may see a popup like this when trying to Activate a subscription: Even though this message is a bit cryptic there is something abo...
Wed, 11 Aug, 2021 at 8:05 AM
When AGi32 or another Lighting Analysts software product becomes Inactive or Expired unexpectedly, it means it either doesn't recognize that computer a...
Fri, 3 Feb, 2023 at 9:37 AM
If AGi32 is showing a status of Subscription - Offline, it usually indicates a security or anti-virus setting causing the program to be blocked from communi...
Wed, 8 Feb, 2023 at 2:52 PM