Support
General information relative to the support of our products and clients!
Our cloud-based Helpdesk includes a Knowledgebase and a robust customer ticketing system to track support contacts on our products. The beauty of this syste...
Tue, 1 Dec, 2020 at 9:56 AM
New Subscription Versions The instructions below pertain to Subscription versions of our software which include the following: AGi32 versions >= 19....
Wed, 6 Feb, 2019 at 3:08 PM
Lighting Analysts is extremely proud of our 36+ years of service to the lighting industry and will make every effort to provide you with expert and personal...
Thu, 20 Jul, 2023 at 2:13 PM
Before Submitting a Support Ticket: The problem may have already been addressed in an update. Make sure you are using the latest version to which you have...
Wed, 19 Apr, 2023 at 1:57 PM
Lighting Analysts Inc. has added several new benefits to your customer account. We encourage all users to log into their customer account on our website, ht...
Wed, 18 Nov, 2020 at 8:36 AM
Sometimes one of our programs may encounter an unhandled exception. What this means is that an error has occurred that the software is unable to handle with...
Tue, 28 Jan, 2020 at 11:17 AM
Lighting Analysts respects your privacy and is devoted to safeguarding your data to the best of our abilities. Our Privacy Policy describes our business pra...
Wed, 19 Feb, 2020 at 8:09 AM
In this unusual time should you need to install and run our software on a different computer we can help, we are open for business and able to assist you du...
Tue, 17 Mar, 2020 at 2:52 PM
How do I get support? Most issues are best solved by Submitting a Support Ticket. Please see this page about Submitting a Support Ticket. Subscriptio...
Tue, 30 Jun, 2020 at 10:15 AM
Due to very limited user engagement we have removed the Forums section from our customer support experience. After reviewing the limited content, we conclud...
Tue, 24 Nov, 2020 at 2:57 PM