Support 11

• Welcome to our Helpdesk!
• How to send your license logs to LAI
• Support Policy
• Submitting a Support Ticket
• Logging in and Using Your Customer Account to Download, Purchase, and Manage Lighting Analysts Products

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Learning Resources 1

• Links to Online Learning Resources

Technical Documents 3

• CIE 171:2006 a Software Validation Test Case
• UGR Tables - Uncorrected versus Corrected Values
• Weather Database

Careers 0

Our E-Store Experience 2

• Automated Recurring Billing (ARB)
• Sales - FAQ

Instructions 2

• Accessing Installation ID.
• About Licaso Landing Zone

Known Issues 6

• Software loses installation key (no longer maintains a valid license)
• Unable to connect to license server
• No licenses available when no one is using the program
• Failure to Communicate with the License Server - License Server API Test
• Subscription Expired or Inactive incorrectly

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About Subscription (sales information) 7

• Subscription Licensing
• Single User -vs- Multi-User Licenses
• Subscription Renewal - FAQ
• Network Licensing - Changes FAQ
• Photometric Toolbox Version 2.x

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Subscription Procedures 11

• Activate your Subscription
• Remote Deployment Instructions
• Activate Trial
• Inactive Mode
• Activate/Renew Hardware Key

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Legacy Licensing Information (G2) 6

• Legacy SupportPlus Maintenance Costs
• Single User License Installation and Deactivation (legacy)
• Network License Installation Instructions (legacy)
• Simple Sharing (legacy)
• Network License Checkout (legacy)

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Educational Use 2

• How to get an EDU license
• EDU Student Subscription Instructions

Tips,Tricks, Procedures and Best Practices 23

• Importing existing luminaire definitions into a new file
• How to reset/delete all of the AGi32 settings stored in the registry
• Computer Hardware Recommendations for AGi32
• AGi32 System Requirements
• Roadway Standard Configuration Tool

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Release Notes 4

• Current and Previous Releases
• AGi32 Release History
• AGi32 Version Comparison
• AGi32 File Compatibility

Known Issues 27

• AGi32 Printing Error: "Unable to load print dialog due to printer error."
• Text in dialogs does not look correct, may appear overlapped or cut-off
• RTE 35601 - Element not found - when attempting to access Page Builder
• LEAD Error: General Failure occurs when attempting to access Textures dialog
• AGi32 dialogs do not appear on-screen and the program appears to be unresponsive (and 2 Run-time errors)

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Luminaires, Photometry 6

• Why doesn't AGi32 accept my photometric file when other software does?
• Why do some luminaires have Coefficients of Utilizations (CU) values greater than 1.0 (or 100%)?
• Why can't BUG Rating be calculated for certain photometric files?
• Luminaire Mounting Height in AGi32
• Type A, Type B and Type C photometry

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Calculations and Results 5

• Photopic, Mesopic and Scotopic: Definitions and Relevance to Lighting Calculations
• Transmission of light through water
• Computing PPFD factors from SPD data
• Info: Color and Reflectance
• Adding Schedules to AGi32

Rendering 1

• How do I show lamp spectral effects (color, CCT) in AGi32?

SketchUp Extension 3

• About the SketchUp Export to AGi32 Extension
• Installing the AGi32 SketchUp Extension
• Using the AGi32 SketchUp Extension

Legacy Tutorials 5

• Building a More Complex Model (formerly titled Auditorium)
• Room Estimator
• Roadway Optimizer
• Roadway Calculations
• Sample Files for AGi32 v18

CAD Import/Export 8

• Importing 2D DWG files into AGi32
• AGi32 CAD Import does not fully support curve fitted polylines
• Importing 3D DWG files into AGi32
• Check your DWG Import for Issues
• Prepare an Autocad File for AGi32 Import

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About ElumTools 4

• Does ElumTools work with all versions and flavors of Revit?
• ElumTools System Requirements
• Version Compatibility (downgrade information)
• Lighting in ElumTools vs. Lighting in Revit.

Licensing, Installation 4

• Error 1723. There is a Problem with this Windows Installer package.
• Installer requires previous versions of ElumTools to be Uninstalled.
• Network License Conflict with Korean Version of MS-Office
• Security: Signed File or Add-In

Getting Started 0

Project Preparation 5

• Does ElumTools work with linked models?
• Why do I need to enable volume computations in Revit? Does this affect Revit performance?
• How to Remove ElumTools from a Project File
• Writing of Entities of this Schema is not allowed to the current add-in.
• How to hide the ElumTools calculation points in project views by default.

Luminaires, Photometry 8

• How can I assign a photometric file to a generic/non-photometric family?
• Where can I find the guidelines to properly create Fixture Families?
• Why are two photometric files loaded in Photometric Toolbox?
• Adapting an IES file for different luminaire configurations.
• Constructing a Luminaire Family with Orient and Tilt functionality.

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Materials 6

• How to Assign Materials in Revit
• How does ElumTools derive the reflectance from the Revit material?
• Why does ElumTools not use the reflectance from the Appearance tab?
• Tips for Mapping Materials with Linked Models
• Single vs. Double Sided Surfaces

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Calc Points, Results, Scheduling 12

• Language options in ElumTools
• How to Set and Schedule Points in Range Manually
• Planar Face Calculation Points disappear after placement.
• ElumTools reports all UGR points as 10 on a given grid.
• AutoCAD/DWG do not support displaying calculation points.

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Calculations 7

• Why does ElumTools indicate that there are no valid fixtures in the Room/Space?
• Can I remove (mask) calculation points from the calculation grid?
• Why are calculation points not visible until I calculate?
• Excluding unwanted elements from the calculation.
• Why are the results in ElumTools and AGi32 different?

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Calculation Viewer, Renderings 0

Layout Assistant 2

• Invalid License Message When using Layout Assistant
• Unable to complete ceiling grid selection

Daylighting 4

• Daylight Troubleshooting
• Documenting Daylight Performance using "Points in Range"
• The Anatomy of a Daylight Calculation in ElumTools
• Appendix D - Daylighting

Emergency (Egress) Lighting 0

Settings 4

• How to use Filter by View Visibility
• Setting the default Illuminance units in ElumTools
• About default settings
• Managing Revit File Size

Tips, Tricks, Best Practices 9

• Why won’t certain elements show up in ElumTools rendering?
• Associate the ElumTools emergency parameter with a family parameter
• How to speed up ElumTools
• How to calculate multiple scenes or channels in ElumTools
• How to Create a Lighting Fixture Location Summary Schedule

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Release History 27

• 2024 Release notes
• ElumTools Release History
• 2023.2, 2022.3, 2021.7
• 2023.1
• 2022.2, 2021.6, 2020.9

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Support (Info, Procedures, etc) 2

• Accessing the ElumTools Calculation Files
• Sending your Revit model using eTransmit

Known Issues - Legacy Versions 13

• Planar Face calculation points error in Revit 2018
• Bluebeam Revu 2017 Incompatibility
• ElumTools 7-Zip DLL conflict.
• Correcting ElumTools Display Issues with High Resolution Monitors
• Calculate Boundary commands do not detect host model elements.

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Known Issues - Latest Version 10

• Revit Material Libraries/Rendering is currently not supported error.
• Error during calculations: HeliosViewer has stopped working
• Revit print fails when attempting to plot ElumTools results.
• Revit Bug: Calculation Points Appear Clipped When Printed from Revit
• Could not complete ElumTools command because of WorkSharing Permissions

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New Revit User Tips 1

• ElumTools needs Rooms/Spaces defined in Revit in order to place Calculation Points

Release History 3

• Current and Previous Releases
• Photometric Toolbox Release History
• Photometric Toolbox Version Compatibility

Recorded webinars 1

• Making Full Use of Photometric Toolbox

Implementation Instructions 8

• Overview
• Step 0 -- Trial & Production Licensing
• Step 1 -- Authentication
• Step 2 -- New Implementations
• Step 2 -- Migrate from Flash Indoor to Luxiflux Zonal

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Implementation FAQs 5

• API Response -- Network Error
• Error 404 when accessing IES files
• Printing does not print all images
• Authentication failed - Token Expired
• Where Are My Luxiflux Credentials?

Implementation Examples 8

• Authentication API Examples -- Zonal
• Authentication API Examples -- Area
• Launch URL Example -- Zonal
• Launch URL Example -- Area
• Domain Alias Request -- Zonal

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Release History 2

• Luxiflux Zonal
• Luxiflux Area

FlashTools (Legacy) 3

• Instructions to Update Your Existing FlashTools Installation
• Flash Tools - Moving Forward
• Firefox no longer prints Flash content

Documentation 13

• Product Overview
• File Viewer/Editor
• Factor Files
• Global Keyword Editor
• Candela Modifications

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Release Notes 3

• Current Release
• Pending Release - DO NOT PUBLISH
• Release History

About Photometric Power Tools 1

• Photometric Power Tools -vs- Photometric Toolbox

Known Issues 1

• Unhandled Exception - File Format is not valid. Occurs when attempting to load photometric files

Results 4

• Comparing Licaso Results with AGI32 or ElumTools
• Licaso and Daysim
• Getting results for LEED Option 2 in Licaso
• Known Limitations

Release History 7

• Licaso Discontinued
• 1.7
• 1.6 (June 2018)
• 1.3 (Oct 2017)
• 1.2 (May 2017)

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About Licaso 1

• Compatibility Information