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Knowledge base
Lighting Analysts General Public
Support
11
Welcome to our Helpdesk!
How to send your license logs to LAI
Support Policy
Submitting a Support Ticket
Logging in and Using Your Customer Account to Download, Purchase, and Manage Lighting Analysts Products
View all 11
Learning Resources
1
Links to Online Learning Resources
Technical Documents
3
CIE 171:2006 a Software Validation Test Case
UGR Tables - Uncorrected versus Corrected Values
Weather Database
Careers
0
Our E-Store Experience
2
Automated Recurring Billing (ARB)
Sales - FAQ
Licensing & Installation
Instructions
2
Accessing Installation ID.
About Licaso Landing Zone
Known Issues
6
Software loses installation key (no longer maintains a valid license)
Unable to connect to license server
No licenses available when no one is using the program
Failure to Communicate with the License Server - License Server API Test
Subscription Expired or Inactive incorrectly
View all 6
About Subscription (sales information)
7
Subscription Licensing
Single User -vs- Multi-User Licenses
Subscription Renewal - FAQ
Network Licensing - Changes FAQ
Photometric Toolbox Version 2.x
View all 7
Subscription Procedures
11
Activate your Subscription
Remote Deployment Instructions
Activate Trial
Inactive Mode
Activate/Renew Hardware Key
View all 11
Legacy Licensing Information (G2)
6
Legacy SupportPlus Maintenance Costs
Single User License Installation and Deactivation (legacy)
Network License Installation Instructions (legacy)
Simple Sharing (legacy)
Network License Checkout (legacy)
View all 6
Educational Use
2
How to get an EDU license
EDU Student Subscription Instructions
AGi32
Tips,Tricks, Procedures and Best Practices
23
Importing existing luminaire definitions into a new file
How to reset/delete all of the AGi32 settings stored in the registry
Computer Hardware Recommendations for AGi32
AGi32 System Requirements
Roadway Standard Configuration Tool
View all 23
Release Notes
4
Current and Previous Releases
AGi32 Release History
AGi32 Version Comparison
AGi32 File Compatibility
Known Issues
27
AGi32 Printing Error: "Unable to load print dialog due to printer error."
Text in dialogs does not look correct, may appear overlapped or cut-off
RTE 35601 - Element not found - when attempting to access Page Builder
LEAD Error: General Failure occurs when attempting to access Textures dialog
AGi32 dialogs do not appear on-screen and the program appears to be unresponsive (and 2 Run-time errors)
View all 27
Luminaires, Photometry
6
Why doesn't AGi32 accept my photometric file when other software does?
Why do some luminaires have Coefficients of Utilizations (CU) values greater than 1.0 (or 100%)?
Why can't BUG Rating be calculated for certain photometric files?
Luminaire Mounting Height in AGi32
Type A, Type B and Type C photometry
View all 6
Calculations and Results
5
Photopic, Mesopic and Scotopic: Definitions and Relevance to Lighting Calculations
Transmission of light through water
Computing PPFD factors from SPD data
Info: Color and Reflectance
Adding Schedules to AGi32
Rendering
1
How do I show lamp spectral effects (color, CCT) in AGi32?
SketchUp Extension
3
About the SketchUp Export to AGi32 Extension
Installing the AGi32 SketchUp Extension
Using the AGi32 SketchUp Extension
Legacy Tutorials
5
Building a More Complex Model (formerly titled Auditorium)
Room Estimator
Roadway Optimizer
Roadway Calculations
Sample Files for AGi32 v18
CAD Import/Export
8
Importing 2D DWG files into AGi32
AGi32 CAD Import does not fully support curve fitted polylines
Importing 3D DWG files into AGi32
Check your DWG Import for Issues
Prepare an Autocad File for AGi32 Import
View all 8
ElumTools
About ElumTools
4
Does ElumTools work with all versions and flavors of Revit?
ElumTools System Requirements
Version Compatibility (downgrade information)
Lighting in ElumTools vs. Lighting in Revit.
Licensing, Installation
4
Error 1723. There is a Problem with this Windows Installer package.
Installer requires previous versions of ElumTools to be Uninstalled.
Network License Conflict with Korean Version of MS-Office
Security: Signed File or Add-In
Getting Started
0
Project Preparation
5
Does ElumTools work with linked models?
Why do I need to enable volume computations in Revit? Does this affect Revit performance?
How to Remove ElumTools from a Project File
Writing of Entities of this Schema is not allowed to the current add-in.
How to hide the ElumTools calculation points in project views by default.
Luminaires, Photometry
8
How can I assign a photometric file to a generic/non-photometric family?
Where can I find the guidelines to properly create Fixture Families?
Why are two photometric files loaded in Photometric Toolbox?
Adapting an IES file for different luminaire configurations.
Constructing a Luminaire Family with Orient and Tilt functionality.
View all 8
Materials
6
How to Assign Materials in Revit
How does ElumTools derive the reflectance from the Revit material?
Why does ElumTools not use the reflectance from the Appearance tab?
Tips for Mapping Materials with Linked Models
Single vs. Double Sided Surfaces
View all 6
Calc Points, Results, Scheduling
12
Language options in ElumTools
How to Set and Schedule Points in Range Manually
Planar Face Calculation Points disappear after placement.
ElumTools reports all UGR points as 10 on a given grid.
AutoCAD/DWG do not support displaying calculation points.
View all 12
Calculations
7
Why does ElumTools indicate that there are no valid fixtures in the Room/Space?
Can I remove (mask) calculation points from the calculation grid?
Why are calculation points not visible until I calculate?
Excluding unwanted elements from the calculation.
Why are the results in ElumTools and AGi32 different?
View all 7
Calculation Viewer, Renderings
0
Layout Assistant
2
Invalid License Message When using Layout Assistant
Unable to complete ceiling grid selection
Daylighting
4
Daylight Troubleshooting
Documenting Daylight Performance using "Points in Range"
The Anatomy of a Daylight Calculation in ElumTools
Appendix D - Daylighting
Emergency (Egress) Lighting
0
Settings
4
How to use Filter by View Visibility
Setting the default Illuminance units in ElumTools
About default settings
Managing Revit File Size
Tips, Tricks, Best Practices
9
Why won’t certain elements show up in ElumTools rendering?
Associate the ElumTools emergency parameter with a family parameter
How to speed up ElumTools
How to calculate multiple scenes or channels in ElumTools
How to Create a Lighting Fixture Location Summary Schedule
View all 9
Release History
27
2024 Release notes
ElumTools Release History
2023.2, 2022.3, 2021.7
2023.1
2022.2, 2021.6, 2020.9
View all 27
Support (Info, Procedures, etc)
2
Accessing the ElumTools Calculation Files
Sending your Revit model using eTransmit
Known Issues - Legacy Versions
13
Planar Face calculation points error in Revit 2018
Bluebeam Revu 2017 Incompatibility
ElumTools 7-Zip DLL conflict.
Correcting ElumTools Display Issues with High Resolution Monitors
Calculate Boundary commands do not detect host model elements.
View all 13
Known Issues - Latest Version
10
Revit Material Libraries/Rendering is currently not supported error.
Error during calculations: HeliosViewer has stopped working
Revit print fails when attempting to plot ElumTools results.
Revit Bug: Calculation Points Appear Clipped When Printed from Revit
Could not complete ElumTools command because of WorkSharing Permissions
View all 10
New Revit User Tips
1
ElumTools needs Rooms/Spaces defined in Revit in order to place Calculation Points
Photometric Toolbox
Release History
3
Current and Previous Releases
Photometric Toolbox Release History
Photometric Toolbox Version Compatibility
Recorded webinars
1
Making Full Use of Photometric Toolbox
Luxiflux Web Tools
Implementation Instructions
8
Overview
Step 0 -- Trial & Production Licensing
Step 1 -- Authentication
Step 2 -- New Implementations
Step 2 -- Migrate from Flash Indoor to Luxiflux Zonal
View all 8
Implementation FAQs
5
API Response -- Network Error
Error 404 when accessing IES files
Printing does not print all images
Authentication failed - Token Expired
Where Are My Luxiflux Credentials?
Implementation Examples
8
Authentication API Examples -- Zonal
Authentication API Examples -- Area
Launch URL Example -- Zonal
Launch URL Example -- Area
Domain Alias Request -- Zonal
View all 8
Release History
2
Luxiflux Zonal
Luxiflux Area
FlashTools (Legacy)
3
Instructions to Update Your Existing FlashTools Installation
Flash Tools - Moving Forward
Firefox no longer prints Flash content
Photometric Power Tools
Documentation
13
Product Overview
File Viewer/Editor
Factor Files
Global Keyword Editor
Candela Modifications
View all 13
Release Notes
3
Current Release
Pending Release - DO NOT PUBLISH
Release History
About Photometric Power Tools
1
Photometric Power Tools -vs- Photometric Toolbox
Known Issues
1
Unhandled Exception - File Format is not valid. Occurs when attempting to load photometric files
Licaso
Results
4
Comparing Licaso Results with AGI32 or ElumTools
Licaso and Daysim
Getting results for LEED Option 2 in Licaso
Known Limitations
Release History
7
Licaso Discontinued
1.7
1.6 (June 2018)
1.3 (Oct 2017)
1.2 (May 2017)
View all 7
About Licaso
1
Compatibility Information
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